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Internet Service Provider Change:

Muskoka.com Inc. has exited the Internet Service Provider (ISP) business as of September 1, 2007. As a Muskoka.com customer, your service will now be transferred to Vianet Internet Solutions – an established communications company with over a decade of experience in this field.

For the last few years, Muskoka.com has worked hard at providing you with reliable and competitively priced Internet services. However, as access technologies and the economics of providing services has changed; Muskoka.com believes that its skills and resources can be better applied to its efforts to expand their wireless broadband offering on a wholesale level. Key personnel from Muskoka.com will utilize their skills through a new company called Core Broadband Inc and will continue to own, support and expand the existing Muskoka.com Inc. wireless network.

Vianet Internet Solutions will now begin serving the needs of Muskoka.com Internet customers. Vianet is one of the original Internet Service Providers in Ontario and has continued to grow and succeed as an independent business in a market dominated by the traditional phone and cable companies. Vianet offers a broad range of Internet and voice services throughout Ontario and into Quebec.

Vianet will honour all current Muskoka.com pricing plans and will ensure that your email and other services continue as currently set up. Your continual business is important to us.  Over the next few months, both companies will work together to make the transition as smooth as possible. Every effort will be made to ensure that you are provided adequate notice before implementing any changes that may affect your service.  Vianet has integrated several other ISP businesses over the years.  We are confident that this changeover will be conducted with minimal disruption to your service.

Vianet will begin billing you directly for services starting October 1, 2007. More detailed information on your new billing arrangements will be provided by Vianet shortly.  Until then, you will continue to be billed by Muskoka.com.   Payment for billings from Muskoka.com should be remitted to Muskoka.com. For more information on Vianet and the services they offer, please visit www.vianet.ca or email muskoka@vianet.ca.

Muskoka.com thanks you for your business and wishes you all the best in the future.

Sincerely,

George Botko

Muskoka.com

Will Gasteiger

Vianet Internet Solutions

Why is Muskoka.com exiting the ISP business?

Muskoka.com has decided to focus on its core competencies of providing wireless network services at a wholesale level through a new company named Core Broadband Inc.

About CORE Broadband

CORE Broadband provides broadband internet access into rural areas throughout Muskoka and Southern Parry Sound. CORE Broadband was incorporated in 2006 and began construction of the broadband network in March, 2007. Construction is scheduled for completion in the summer of 2009. Broadband Internet access will be available to both residents and businesses of the region and will be available through a choice of several ISPs who partner with CORE Broadband as resellers of internet service.

CORE Broadband is a privately owned corporation. The shareholders are George Botko and Neil Smellie, both long-time residents of Muskoka and both long-time local business owners.

Who is Vianet?

Vianet Internet Solutions (Vianet) is a regional Internet service provider servicing large parts of Northern, Central and Eastern Ontario. They have been in business since 1988, moving into the Internet business in February 1995.

How do I find out more about Vianet?

Vianet’s contact information:

Web site: http://vianet.ca/contact.php

Telephone: 1-800-788-0363 or 640-9996

What is the transition plan?

Transition will occur over the next few months. Every effort will be made to ensure that notice is provided before implementing any changes that may directly impact service. Vianet has successfully integrated several other ISP businesses over the years and are confident there will be minimal disruption.

Will my existing contract be honoured?

Yes, Vianet will honour all existing contracts and pricing plans.

What will happen if I prepaid my account?

If you have prepaid your account with Muskoka.com beyond the end of September, Vianet will supply service at no charge until your prepayment runs out.

What will happen to my preauthorized payment plan/credit card payment?

Automatic payment methods will continue as before.

Vianet offers the following payment options: automatic bank withdrawal, automatic credit card withdrawal (Visa, MasterCard, American Express), Online Internet and Telephone banking through CIBC, Bank of Montreal, Royal Bank, Scotia Bank, TD-Canada Trust, President’s Choice, Desjardins Financial, National Bank, TelPay and CUCO (some banks offer ATM payments as well as Online/Telephone banking), mailed cheque or in person at any Vianet office.

More detailed information on new billing arrangements will be provided by Vianet shortly.

Who should I pay my invoice to?

For all services delivered until September 30, 2007, customers will continue to be billed by Muskoka.com Inc. Payment for all billings from Muskoka.com should be remitted to Muskoka.com.

More detailed information on new billing arrangements will be provided by Vianet shortly.

Will the quality of my Internet services change?

There will be no change to the quality of your service. Existing Muskoka.com customers will benefit for a number of reason including availability of expanded services and longer technical support hours. Vianet offers a wide variety of Internet services. These can be reviewed on Vianet’s website, http://vianet.ca/.

Will I need to change my email address?

There will be no requirement for any clients to change their email addresses. You may continue to use your Muskoka.com email address or you may choose to change to a Vianet email address.

Will I need to reconfigure my computer? modem?

As the integration process proceeds, any minor changes will be communicated well in advance. No changes will affect your current service level.

Who do I call for technical support?

You should continue to call:

(705) 645-6097

Or email: support@muskoka.com